Refund policy
Last Updated: October 8, 2026
At Snowlight Home, we want you to love what you bring home. If something is not right, our return process is simple and hassle free.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing us at info@snowlighthome.com. Please include your order number. After 24 hours we cannot guarantee a cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are welcome to return it after delivery under this Return and Refund Policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to send items back. To qualify for a return, items must be:
- Unused
- In their original condition
- Returned with all original packaging, tags, and accessories
Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.
Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Unused and in original condition with all packaging, tags, and accessories
- Easy Returns: Our support team walks you through the process
- Restocking Fee: None
Return Costs
Defective or Incorrect Products: Returns cost you nothing if the item is incorrect, arrived damaged by the carrier, or is defective in any way.
Change of Mind: If the wrong item was ordered, the item does not fit, or it is simply no longer wanted, the customer covers the actual cost of return shipping. Original shipping costs are non refundable.
How to Return an Item
- Contact Us: Email info@snowlighthome.com with your order number and the reason for your return.
- Pack Your Item: Pack the item securely in its original packaging, including all accessories, tags, and paperwork.
- Send It Back: Ship your return following the instructions in your return authorization email, using the carrier or shipping method recommended there.
Refund Process
- Inspection: When your return arrives, we inspect it to confirm it meets our return requirements.
- Refund Timing: Once approved, please allow up to 7 business days for your refund to be issued to your original payment method, depending on your bank or payment provider.
Exchanges
We gladly accept exchanges. To swap your item for a different size, color, or product, email us at info@snowlighthome.com and we will help you set up a quick exchange.
Order Not Delivered
If your order has not arrived within the expected delivery window, email us at info@snowlighthome.com with your order number. We will look into it with the carrier, and if the package is confirmed lost, we will either refund you in full to your original payment method or send a replacement at no extra cost.
Non Returnable Items
For hygiene and safety reasons, certain items cannot be returned. Any such items will be clearly labeled as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with a new Last Updated date, so we encourage you to check back periodically. By continuing to use our website after an update, you accept the revised policy.
Questions?
Visit our FAQ page or reach out to our customer service team for help.
Contact Information
Store Address: 28 Pearl Street, Mystic, Connecticut 06355, United States
Store Email: info@snowlighthome.com
Store Phone: +18602491591
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.